Tag Archives: Culture

Haley sees importance of building culture, knowing how players learn

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BY STEVE KRAH

http://www.IndianaRBI.com

Every head coach or manager has to find a coaching style and a way he is going to run his baseball team.

Mark Haley, who coached and managed in professional baseball for more than two decades including 10 years as manager of the South Bend (Ind.) Silver Hawks (2005-14), shared his ideas on team management at the monthly meeting of the South Bend Cubs Foundation Cubbies Coaches Club Tuesday, Feb. 5 at Four Winds Field.

Haley, who has talked about the presentation with friend and San Diego Padres manager Andy Green, emphasized the importance of building relationships and communicating with young athletes.

It is helpful to know the background of players.

What’s their family life like?.

What makes a kid the way he is?.

Because of the commitment of money and time, this is critical in professional baseball.

“It’s surprising how mentally fragile and insecure some of the best big leaguers are,” said Haley.

There are many differences in any given locker room.

These include cultural, social, economic, religious and in motor development.

“It’s a melting pot,” said Haley. “We (as coaches) have to dig deep. Give everything to your players and expect nothing in return.

“We’re here to help them. We’re here to develop.”

Haley outlined three primary learning styles (ways of processing information) — Visual, Auditory and Kinesthetic.

Once the coach sees how an individual learns, he can find ways to get a message across the way that player will best receive it. The coach’s way is not always the only way.

“We pass judgement on kids because it’s not how we learn,” said Haley.

From working with him in the Chicago White Sox system, Haley knows that Hall of Famer Frank Thomas was a visual learner.

“He’s got to see it,” said Haley of The Big Hurt.

Visual learners want to see a picture and video. They notice things around them. They want information in writing.

A tip for this kind of learner is to use video to exaggerate the area that’s being worked on. Video can be used to anchor something visual and fix it in the player’s mind.

Auditory learners tend to use their voice and their ears. They remember what they hear and say. They want to know the “Why.”

They want no outside distractions.

Instructors need to repeat the information in “their words.”

It is also helpful to give the same instruction but in a different context.

Coaches are encouraged to make these auditory learners talk about the subject with a teammate.

Former White Sox first baseman Paul Konerko was auditory.

“You have to talk his language,” said Haley, noting that Konerko would use lingo that would have most running for a kinesiology book.

Aaron Rowand, a former White Sox outfielder, was kinesthetic. He learned by doing.

“He just wants to do drills,” said Haley.

Kinesthetic learners want to move, touch, create and physically interact.

They will be facially expressive and move around when they are interacting.

They want to know “How” to do something.

“They are the workers,” said Haley of kinesthetic learners. “They are the cage rats.”

With this kind of learner, coaches are advised to go over the area they are teaching with a step-by-step approach.

Haley talked about building a team culture. He defined it as “the formal or informal organizational systems the coach establishes to move the team towards its goal.”

Part of building a productive locker room is having a common goal.

“We have to have a commitment,” said Haley.

Roles include starter, key backup player or reserve/role player.

“Know your role and perform it well,” said Haley. “Clearly understand your role for team success.”

Players should understand complimentary roles.

“It gives them direction so they’ll know exactly where they’re at,” said Haley. “Never evaluate another kid to a player. You’re just creating animosity. Don’t humiliate them by saying ‘you’re not as good as him.’”

Haley accentuated the fact that it’s a performance culture that’s being built.

“Everything is done on how well we do, how well you coach etc.,” said Haley. “Feedback about performance has to be clear.

“It’s got to be productive. Don’t let them float off. Maintain communication.”

It’s important to find inspirational leadership.

Not a believer in naming team captains, Haley said the leader will naturally emerge.

If that leader is also bringing the team down with their attitude, Haley said the coach needs to override them or, perhaps, find another leader.

At the pro level, leaders who are negative need to be weeded out.

Haley wants to build an empowering climate where every player has a say in the fortunes and direction of the team.

There should be a compelling vision.

“We as coaches can keep that to ourselves,” said Haley. “Let the vision be known. Kids like that.”

Haley also believes in shared values. His are Honesty, Trust and Respect.

“Those are the three I preach,” said Haley. “You need to do that non-stop.”

Goal orientation is also a part of the plan.

“We’ve got to accomplish this as a team,” said Haley.

A “Can Do” attitude is a must.

“It radiates through the dugout and the locker room,” said Haley. “Young kids battle the fear of failure. As a coach, I’m never going to do that. Never be afraid to fail.”

For Haley, it’s about baseball development. But it’s also about making better people. That goal needs to be remembered.

Haley said coaches should take advantage of innovation that is constantly being developed in baseball.

“Find new ways of doing things,” said Haley, noting all the new metrics and devices available to coaches these days.

“Kids want instant feedback on everything,” said Haley. “We have to adapt to them. They are not going to adapt to us. We can influence them.”

Haley identifies three types of players on a team. There’s those who are seeking to get to the next level (No. 1’s). There are those who are satisfied with where they’re at (No. 2’s). Lastly, there are the players who are not even sure they want to be there (No. 3’s).

Haley, who is director of the 1st Source Bank Performance Center and a South Bend Cubs travel baseball coach, will see the No. 1’s all the time at the Performance Center. The No. 2’s come less often. The No. 3’s are a rare sight.

Having a team of 1’s and 3’s is a recipe for major conflict.

Haley said there are areas that help create cultural identity on a team. Besides common values, symbols will help build the cohesiveness and he likes to see these originate with the players.

Common heroes can also bring teammates together. Maybe they all root for the same big leaguer. That’s something else they have in common.

Rituals — chants, team meals, championship belts — also tell players they are a part of a group.

Coaches should show an interest in each athlete’s achievements and show pride in the team’s accomplishments.

With all of it, there has to be consistency.

“You have to practice it all religiously,” said Haley. “Good coaches don’t just talk. Everything that comes out of their mouth is for a reason.”

Haley said there is no absolute one right way to coach and finding a coaching style comes through trial and error.

Having a mentor helps. Haley’s was Jim Snyder, who spent a lifetime in the game including stints as a coordinator of instruction in the White Sox organization.

The final Cubbies Coaches Club meeting of the off-season is scheduled for 6 p.m. on Tuesday, March 5. For more information, call (574) 404-3636 or email performancecenter@southbendcubs.com.

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Mark Haley, director of the 1st Source Bank Performance Center and a South Bend Cubs travel baseball coach, talked at the South Bend Cubs Foundation Cubbies Coaches Club meeting Tuesday, Feb. 5 about team management. (Steve Krah Photo)

 

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South Bend’s Wawrzyniak helps ballplayers navigate language, cultural gaps

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By STEVE KRAH

http://www.IndianaRBI.com

Building better communication bonds between foreign professional baseball players and the club’s that employ them.

That’s what Linda Wawrzyniak is doing for the game with her Higher Standards Academy, LLC. When she started her business it was tied to adult education.

It has morphed into a service for teams who have increased their international investments and built baseball academies in Latin American countries but did not have an effective system to integrate players in ways that include more than balls, strikes and outs.

Based in South Bend and traveling extensively in the U.S. and Latin America, the bilingual Wawrzyniak works to help athletes navigate language and culture gaps.

She teaches English classes and so much more.

Wawrzyniak and HSA had a contract with South Bend Community School Corp., when she was approached about a decade ago by the South Bend Silver Hawks, then a Low Class-A affiliate of the Arizona Diamondbacks. That’s where she met South Bend field manager Mark Haley and D-backs executives. They wanted her to teach a few language classes.

“My son was in baseball at the time,” says Wawrzyniak. “I thought it would be fun. Then I realized that they didn’t have a great system to do this. Guys didn’t have a lot coming in and when they left, I didn’t know what they were going to. There were a lot of holes.”

Immersing herself into the world of baseball and figuring out how to help these young foreigners pursuing their diamond dreams, Wawrzyniak created a necessary niche.

“There’s just a ton of need,” says Wawrzyniak. “The broad brush stroke of English doesn’t tell the whole story. There’s so much that happens behind the scenes when they’re with us. It’s trust. We’re a different kind of coach, really.

“We’re not just teaching English, we’re teaching a few other things. It’s the heart. It’s the cognitive processes of learning. It’s having another person to lean on emotionally.”

Wawrzyniak notes that it takes 500 hours in a classroom setting to learn conversational English.

“We don’t have 500 hours, so we have to do it faster,” says Wawrzyniak. “You develop some systems and methodologies.”

Many contractors work in-season only. Wawrzyniak trains them and oversees their programs.

“We take a lot of time to find good people,” says Wawrzyniak.

Major League Baseball requires all its teams have an integration program in the Dominican Republic. Some hire teachers and others have someone on staff.

By investing much time and energy, Wawrzyniak has learned how to get the conversation started and how to build relationships.

“With what I do, you’ve got to know those kids,” says Wawrzyniak. “You’re not just supplying paper and pencils. You know lives. You’re directly involved with player development. I know those kids and I know the teachers that know those kids.”

Three of the many players that Wawrzyniak has a connection with and has watched blossom in professional baseball are Venezuelans Ender Inciarte and Wilson Contreras and Dominican Eloy Jimenez.

Inciarte, 26, played in South Bend in 2010 and 2011, broke into the big leagues with Arizona in 2014 and is now with the Atlanta Braves. The center fielder was recognized as one of baseball’s best defenders in 2016.

“To see him win the Gold Glove, I cried,” says Wawrzyniak. “I was overjoyed for him. I knew the struggles he went through. He struggled with losing his father. For awhile, it really slowed him down but it didn’t stop him.”

Contreras, 25, played in the Midwest League in 2013 with Kane County and made his MLB debut with the Chicago Cubs in 2016. A versatile player, he has played most of his pro games as a catcher. He played in Game 7 when the team finally snapped its 108-year world championship drought.

“He just learned to temper himself,” says Wawrzyniak. “He’s a neat person. You watch these players figure out who they are. You see them mature. He learned to make the most of who he was.”

Jimenez, 20, is considered the top prospect in the Cubs system by Baseball America. The outfielder played in South Bend in 2016 and is now at High Class-A Myrtle Beach.

“He’s just a naturally joyful person who loves to play,” says Wawrzyniak, who has faced the rising star in ping pong and basketball. “That’s neat. You don’t see that very often.

“He’s paying attention to every aspect of his career.”

When the Cubs started expanding into the Dominican Republic a few years ago, they sought out Wawrzyniak to help them smooth the transition.

“By that time, I was already working in the D.R. and the U.S.,” says Wawrzyniak. “I already had that international experience and understood what that required.”

She understands that culture is an all-encompassing concept.

“Let’s break that down,” says Wawrzyniak. “Culture is defined as societal norms. But because America is a melting pot, we don’t have one culture. Navigating that is one thing. There’s also gender cultures and age cultures.

“Culture’s a lot of things. Until you’ve had to teach it, you don’t really realize how big that is.”

College-age people today have a different verbiage and values from those of 30 years ago.

“It’s basically a difference in generations,” says Wawrzyniak. “Slang in the United States changes every five years. The reason it changes is that it’s driven by pop media.”

A typical baseball clubhouse is full of multiple generations. The references that a staffer in his 50’s makes may not connect with a player of 20.

“You might have coach who grew up with The Terminator and this new generation who has never seen The Terminator, and the coach says “I’ll be back!” and the Latin goes are going “What?” The Korean guys are going “Huh?” It doesn’t carry.

“If you haven’t integrated social media and pop media into what you’re doing, you’re behind the times. You have to be able to help kids understand those things.”

Wawrzyniak, featured recently on MLB.com, did her job well enough to receive a big thank you from the Cubs — a World Series ring.

“The Cubs are an amazing organization — world class,” says Wawrzyniak. “They didn’t have to give me a ring. But they did because I think they saw the value in working with all these Latin players, which is such a huge percentage of their minor league system.

“Huge progress was made. They saw that and acknowledged that.”

In the Cubs organization, South Bend represents the first full-season team for its minor leaguers. They play 140 regular-season contests compared with about half that at Eugene, Ore., in the short-season Northwest League.

“It’s hard,” says Wawrzyniak. “It’s more games than they’re used to playing. There’s a little more traveling than before. It’s a higher level of competition.”

It’s also “not their first rodeo.”

By the time they come to South Bend, they’ve usually already been in the U.S. three or four times. First there’s a month in the fall instructional league. They go home and then come back for spring training or extended spring training. They return home and then come back the next year for another spring training or extended spring training session before heading to Eugene.

While the Cubs have a nutritionist and many meals are provided, players usually are responsible for one meal a day and they crave foods from back home. Many grocery stores carry Latin American brands like Goya and there’s some chains that are attractive.

“They love Chipotle,” says Wawrzyniak. “That’s as close to home as they can get.”

Of course, it all comes down to the game.

“I’ve learned more baseball than I ever thought I would know,” says Wawrzyniak. “I now see the game within the game. I ask questions of coaches all the time. We build that into our programs.

“It’s not like what you learn in the first year of high school Spanish — Donde Esta La Biblioteca? (where’s the library?). They don’t want to know that. We have to give them words that make sense in their environment. We create materials that correspond to that.”

Wawrzyniak has made it a point to know what it feels like to throw a pitch, swing a bat, make a slide. She watches baseball on TV each night and breaks it down. She has devoured history and statistics.

“It’s not something you can do without knowing,” says Wawrzyniak. “I’ve spent a lot of my time just learning. You’ve got to know all of it. If you want to be effective, you have to. Any field you’re in, you have to know it.”

HSA teaches players how to interact with reporters. Normal conversation-starting questions revolve around who, what, when, where, how and why. But many times it comes across as very open-ended and sets the player up for failure.

“Speaking to the media, to me, is one of the hardest things and it’s not because they don’t have the words,” says Wawrzyniak. “It often comes down to how the question is formulated. There are a variety of ways reporters ask questions and they’re not always the same. One is ‘tell me about …’ That’s so vague.

“Most men don’t like opened-ended questions. (It’s the difference between) ‘tell me about what you envision for Mother’s Day vs. ‘what do you think we should do for Mother’s Day?’ Most guys struggle with that, regardless of their nationality. It’s kind of a sneak attack on these guys because they don’t really know what you want.

“It’s better, when you’re dealing with an international player, to be more specific.”

Wawrzyniak’s advice: The reporter should know what they want from the interviewee when they pose the question.

It’s all about communication and making a connection.

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Linda Wawrzyniak is helping the baseball community integrate foreign players with her Higher Standards Academy, LLC. The Chicago Cubs recently said thank you with a World Series ring.